A Case Study: Social Media Key To Crime Stoppers Programs’ Success & Community Safety

 

Child Abduction Case Uses Social Media
Pearl And Her Father
Crime Stoppers International Social Media To Find Missing Children & Track Fugitives

 

Crime Stoppers International Used LiveStream, Youtube, Facebook & Twitter In Search For Missing Girl & Alleged Fugitive Mom

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

In today’s reality, social media tools and platforms such
as Facebook, Twitter, Youtube, Foursquare, Webdoc, QR Codes and Google
Plus are important two way communication tools that improves the reach
of the Crime Stoppers mission of helping to stop, solve and prevent
crimes together. It is important to have access to all the social
media platforms that your program is using to reach your communities
on your websites in the form of the service provider icons like
Twitter, Facebook, Youtube, LinkedIn and Google Plus hyperlinked to
your accounts.

 

Many Crime Stoppers programs in Canada and throughout the world have
adapted a social media presence that has resulted in some notable
success stories. There are still many programs struggling to
establish their social media, and a number who simply don’t know how
to do it. At the Crime Stoppers International Training Conference in
Jamaica in 2011, an online guide for social media set up was provided.

 

This guide is available on the official Canadian Crime Stoppers
Association Facebook Page ( http://Facebook.com/CanStopCrime ) and on
the official Crime Stoppers International Facebook page (
http://Facebook.com/CSIWorld ) by clicking on the Webdoc app on the
top left corner of the pages. Social media terms of use, styles and
settings are constantly changing. The ‘Webdoc’ format has been
adapted because it is free and is easily to update everyone who is
operating a social media set up for a Crime Stoppers program. In
addition, as you will read below, Webdoc is a great way to pull all of
the information from traditional media and social media on a
particular case into one location online, and is very easy to update.

 

In dialogue with the President of the Canadian Crime Stoppers
Association, Ralph Page, I was asked to describe a ‘case study’ using
social media. I decided to describe one case that social media was
used for a case of an abducted child and a wanted fugitive to give
those programs some basic suggestions on how to set up social media
for their programs.

 

Before I chronicle the story here, it should be
pointed out that the undisputed leader when it comes to using social
media for abduction cases, for his own case, and to help others facing
similar, and complicated situations is Mr. Stephen Watkins. Stephen
has leveraged every social media tool there is to try to locate his
two boys and seek justice. I have often followed his lead on the
effective use of social media, and Stephen is to be commended for
always thinking of making the tools and resources that he has found
through his personal case available for others to use effectively to
bring peace of mind to so many people who are searching for answers
due to an unsolved crime. The same social media approaches can and
should be used in crime prevention, to stop violence before it starts,
and Crime Stoppers is one of the keys to success worldwide, in my
humble opinion.

 

The case I will talk about is that of a missing little girl named
Pearl Gavaghan Da Massa who was alleged to have been abducted by her
biological mother from England, and last seen in the Parkdale area of
Toronto when I was asked to get involved using social media by a
fellow officer, Constable Wendy Drummond, a media relations officer
for the Toronto Police Service. I subsequently worked very closely
with Henry Da Massa, Pearl’s biological father, the officers in the the
Toronto Police Service Fugitive Squad led by Detective Rick Mooney. as
well as the Missing Children’s Society of Canada, who had offered a
reward in the case.

 

When we started out, Henry had a Facebook profile called ‘Missing
Pearl’ that had about 400 ‘friends’ on it, all of whom were following
Henry’s journey to find his daughter. We assisted Henry to set up a
Facebook Page for the case, and encouraged all Facebook traffic to be
directed to the page. The reason for setting up a page, is that
multiple people can then post officially as “Missing Pearl”. This
could include investigators, family members or Crime Stoppers
affiliated people. The other good thing about a Facebook page is that
a Crime Stoppers Leave A Tip tab can be installed to any page, which
allows a reader to click on the Leave A Tip Facebook app and be
directed right into the Tipsoft / Crime Reports anonymous tip submit
system that many Crime Stoppers use to process tips.

 

Henry started up a Twitter account dedicated to his search
http://Twitter.com/MissingPearl and started a hash tag on Twitter
#FindPearl. For clarification to people new to Twitter, a hash tag is
a key word and clickable link that anyone can start that you post in a ‘tweet’ that
allows for anyone ‘tweeting’ about the case to use, thus allowing
anyone who is following the situation the ability to type into the
search bar on twitter the hash tag and see what is being said and by
who. One thing to keep in mind as a Crime Stoppers program using
social media, is that you should always be in contact with the
investigating officer of the the case to ensure that the social media
posts are complimentary to what the investigators are doing on their
investigation. Social media is very public, and what is being stated
on social media sites quite often is being followed by the the very
people that are alleged to be suspects in cases like this. We
maintained dialogue behind the scenes with the investigators to ensure
that we were not stepping on anyone’s toes.

 

Henry also started up a Youtube account, which he used to post some
videos of he and his missing daughter.

 

It was the first time we tried to live stream an appeal using Crime
Stoppers International. Immediately after broadcasting the appeal of
Henry from our office in Toronto, his facebook friends in England
started sending him messages that they had seen his appeal video live!

You can watch the this live stream video here:
http://bit.ly/LiveStreamAppealFindPearl

 

Fast forward a month or so, and Crime Stoppers International President
Michael Gordon-Gibson was coming in to Toronto from the United Kingdom
to speak at the Toronto International Fugitive Investigators
Conference. Michael had asked me to co-present with him on the
effective use of social media.

 

Here is where the true value of Crime Stoppers came into play. The
partnership of the community, the police and the media, and now social
media was leveraged at this Fugitive Conference.

 

A community member from the Parkdale area named Paisley Rae offered her assistance to make some youtube videos appealing for information on the whereabouts
of Pearl. She worked tirelessly filming and editing a video
chronicling the last known places that Pearl had been seen in Toronto.

 

Watch the video here: http://bit.ly/CommunityVideoFindPearl

 

Rae’s video was posted to her Youtube account to assist the cause.
Michael Gordon-Gibson filmed a video appeal that was posted to the
Crime Stoppers International Youtube account that explored the value
of using QR Codes (Quick Repsonse Codes).

 

These codes are great for
including on public handouts about the case. The idea is that a
member of the public can scan the QR Code using their smart phone and
get instant information about the case, who to call if they know
something or how to submit anonymous information to Crime Stoppers.

 

Watch this video here: http://bit.ly/QRCodesForCrimeStoppers

 

Kevin Masterman, Media Coordinator for Toronto Police attended the
Fugitive Conference presentation that was for law enforcement only,
and wrote a story that included the appeal videos for finding Pearl,
which was further shared into social media circles.

 

You can read the story here:
http://bit.ly/TorontoFugitiveConference2011SocialMedia

 

Mac’s Convenience Stores contributed to the appeal by adding a video
appeal onto their digital display terminals in stores across Canada
thanks to Sean Sportun, of the Toronto Crime Stoppers Board.

Watch this video here: http://bit.ly/MacsDigitalDisplayTerminalFindPearl

 

At one point during the summer of 2011, an online canvass using Facebook Places check ints and Fourquare check ins was done at Yonge Dundas Square in downtown Toronto that resulted in a lot of people attending a concert that featured Canadian rapper Classified, Hollerado and the Crash Test Dummies.  A few photos were taken of this appeal with some of the band members to try to boost the public appeal for tips to solve the case.  Some photos of this are here:
https://plus.google.com/u/0/photos/109884504634986594519/albums/5630403214920780641

 

If you are saying to yourself at this point “How do you keep track of
what everyone is doing?” This is where the Webdoc application we
talked about earlier comes into play.

 

Everything we were doing in social media, I was compiling into one
Webdoc about the case, that was easily shared at any time with anyone
willing to assist with the appeal in social media, whether it be a
fellow officer, a community member, citizen journalist, or a reporter
from the traditional media.

 

This Webdoc became the living breathing filing system of the social
and traditional media.

 

View the #FindPearl Webdoc here:

http://bit.ly/WantedFugitiveAbductedChildWEBDOC

The poster for the Missing Pearl case was featured in the slide show at the popular State of NOW conference in New York City.

View the slide show here:  http://www.webdoc.com/documents/C4CFE6E1-7400-0001-7829-13B631002920#!/posts/C4CFF319-8970-0001-75D0-C1881F00C710

 

From this document we made a QR code, which eventually was published
in a book of 350 unsolved missing person cases written by retired
Toronto Star reporter, and Halton Crime Stoppers program board member
Cal Millar called Missing Find Me. The book was recently published and
is available on Amazon.com.

 

By the time I got a copy of the book, 5 cases had already been solved.
Ironically, Cal had included a QR code in the book for the Webdoc on
the Missing Pearl case. Cal said to me he was going to have to do an
update to the book because the cases were getting solved. Not even
Cal quite understood the proper use of  QR Codes, but it became quickly apparent to him that the use of QR Codes was essential for his work with Crime Stoppers chronicling unsolved murder cases and missing person cases.

 

I quickly got my smart phone out and scanned the QR Code for the
Missing Pearl case. It came up to good news.. that on September 26,
2011 Pearl had been safely located in Montreal after a tip from a
member of the public to a patrolling police officer about suspicious
activity by an adult female and a child.

 

The exact wording was as follows, with a link to a traditional media
story about how Pearl was located.
“Good news: Pearl was located safely in Montreal September 26, 2011.
Thank you to everyone who assisted with this case – the public, media
and the police.”

 

As it turned out Pearl was located with her biological mother. Her
mother was arrested, and Pearl is now back in England with her father.
By scanning the QR Code in the book, the reader was immediately given
reliable and up to date progress of the case. Cal has now told me that
he will be using this format for his future research into unsolved
murder cases and missing person cases… and it was right after this
experience with Cal, and a talk with Ralph that Ralph asked me to
writer this out for publication in the Crime Stoppers newsletter.

 

I have been told by some long time Crime Stoppers board members that
this is ‘very complicated’.

 

It really isn’t complicated at all. It is a very efficient way to chronicle ongoing cases for Crime Stoppers programs across Canada and worldwide.

 

It all starts with a proper set up in social media of your program.
The Webdoc on how to set up your Crime Stoppers program in a similar
way to how Henry set it up to find his missing daughter is posted on
the Canadian Crime Stoppers Association and Crime Stoppers
International official facebook pages at the top left corner.

 

Click here: http://Facebook.com/CSIWorld or http://Facebook.com/CanStopCrime

 

Social media platforms and settings are constantly changing, and
updates will be posted often to the webdoc by myself and others who
are trusted contributors to Crime Stoppers, and familiar with social
media. This is the beauty of using Webdoc.. If someone in a program
in Vancouver for instance comes up with a good way of doing things,
they can post what worked for them on the Webdoc for other programs to
reference, and they can tweet and facebook everyone following their
social media with their updates to notify others. There are no trade
secrets being shared, just very accessible data for all who care to
contribute, with reliable people in Crime Stoppers moderating the
information to keep our most important assets in tact… our Crime
Stoppers brand, and our trust that we have with the public.

 

The effective use of social media for Crime Stoppers is something that
all Crime Stoppers coordinators should be making a priority. It can
be a little bit scary at first if you are new to social media, but
with modern communication tools like Skype widely available, we are
always here to assist, no matter what the question is.

 

Next newsletter we will talk about what your program should be doing with
Google Plus as it develops.

 

To contact Scott Mills via skype add graffitibmxcop to your contacts.
E-Mail Scott at SocialMedia@CSIWorld.org

 

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